Shipping policy

Shipping Policy

Every NERV product is made to order. Here's what to expect from the moment you order to the moment it arrives at your door.

Production Time

2-5 business days before your order ships.

Estimated Delivery Times (after shipping)

  • UAE: 1-3 business days
  • GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): 3-7 business days
  • Worldwide: 7-14 business days

Shipping Cost

Free shipping worldwide on every order, no minimum spend.

Cash on Delivery (UAE)

COD is available across the UAE. Pay in cash when your order arrives - our delivery partner will collect at the door.

How Your Order Ships

  • Posters and fine art prints - shipped rolled in protective tubes
  • Framed prints and canvas - shipped flat-packed with reinforced corners
  • Phone cases and tote bags - shipped in protective mailers

Tracking

You'll receive a tracking number by email once your order ships. Allow 24-48 hours for tracking to update.

Customs and Duties

International orders may be subject to local customs fees, which are the responsibility of the buyer. Most orders clear customs without any charge.

Questions?

Email support@nervshop.com - we typically respond within 24 hours, Sunday to Thursday.